Why more and more businesses want to stop their activity as a parcel relay

Merchants are increasingly critical of parcel withdrawal activity in their stores. This reversal is first explained for logistical reasons.

Indeed, the boxes invade the reserves, the soil of the shops, even the sidewalks. © Getty_Images – The rudeness of customers, sometimes frustrated to have to wait to remove a package, irritates traders. Save save Receive e-commerce alerts if you used to recover your packages in a relay point, this practice could become the exception soon. While three years ago, there were more than 1,000 trading relays in Paris only and that between 2022 and 2023, the quantity of parcels shipped in relay points had jumped by 25 % in the country, merchants are now more reluctant to exercise the activity of withdrawal of packages in their stores. This supplement of income is no longer a priority for the latter. In 2023, La Poste delivered more than three million packages per day which led to the invasion of boxes within local shops, especially in the reserves, on the ground, or even on the sidewalks. Thus, traders were earned by permanent stress because of the time spent treating each package, to the detriment of store management and customer relations, reports the dispatch. At certain periods as during the holidays or at Christmas, this tension intensified first of all due to the growing number of packages but also because of a more aggressive clientele. Read also: Open a home relay point, the ideal solution to make ends meet? Any delivery problem is legally the fact of the seller of customers, sometimes frustrated to have to wait to deposit or remove a package, irritated the merchants. This impatience even led to the publication of negative reviews on the Internet, weighing the note of certain businesses. And this, while the latter mainly used the activity of a parcel relay to publicize their store to a new customers. The merchants also regret that the conditions of exercise of their relay point activity are not up to their often difficult task. The Consumer Code provides in particular with the entire responsibility of the seller in “the proper execution of the contract”, that is to say that in the event of a delivery problem, the seller is legally responsible, unlike the carrier, enough to slow down the ardors of the merchants. Receive our latest news each morning, most of the Capital news. (tagstotranslate) e-commerce

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