The American Competition Authority (FTC) decided, this Monday, April 21, to prosecute Uber. The car reservation giant with drivers (VTC) and delivery of meals at home is accused of having subscribed to users without their knowledge and of having made misleading statements on its operation. © Serene Lee/Sopa Images/Lightrocket/Getty Images – Uber is prosecuted for misleading practices on its subscription system by the American gendarme. Save save Receive Uber alerts The American Competition Authority (FTC) attacks Uber. The American gendarme accuses the car booking platform with drivers (VTC) and home meal delivery “to have deceived customers about their subscriptions, but also to have made the cancellation unreasonably difficult”, relays BFMTV. The consumer protection agency filed a complaint against Uber this Monday, April 21, because according to it, the company, based in San Francisco, does not respect a law on the restoration of the confidence of people using digital services. “The Americans are tired of being registered with unwanted subscriptions that it seems impossible to cancel,” said Andrew Ferguson, president of the FTC, in a statement announcing the complaint. “We accuse not only to have deceived customers about their subscriptions, but also to have made the cancellation unreasonably difficult,” he adds. In question: the Uber One program which allows its subscribers to benefit from discounts on races or delivery of take -out dishes made on Uber Eats. Read also: a very salty uber journey? Discover the record The promise of 25 dollars of savings by Moisselon La FTC, Uber prompted users to subscribe to this formula, for almost $ 10 per month, making them shift saving of 25 dollars per month. However, according to the complaint, this promise did not take into account the cost of the subscription. The company would not only have misleading consumers on promised savings, but also made the cancellation of the subscription more complex than expected. The FTC stresses that, despite the Uber’s assertions that the cancellation would be simple and quick, many users have encountered obstacles, including long processes and the need to contact customer service to terminate their subscription. Read also: Uber: What is “by Women”, the new option launched by the VTC platform? For his part, Uber refutes the accusations, denying having registered customers without their consent and ensuring that most subscription cancellations take “less than 20 seconds” in the application. “We are disappointed that the FTC has chosen to go ahead with this action,” reacted a Uber spokesperson to AFP. “But we are convinced that the courts will agree with what we already know: Uber One’s registration and cancellation procedures are clear, simple and respect the letter and the spirit of the law,” he said. Receive our latest news every day, selecting the main news of the day. (tagstotranslate) Uber
